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SAP Process Mining at Ciber

Ciber Netherlands [1] is an IT consulting company, with its origins in Detroit, integrated now within the Manpower group. They have a strong interest in using Process Mining to improve their systems and the services they provide to their customers. In particular, they wish to apply Process Mining to the systems they use for managing their internal processes. Their interest is on focusing their efforts on the SAP platform, which many of their clients use as well. Performing this project on their own SAP systems would be a great way to demonstrate the potential of Process Mining in these kind of environments, which they would be able to extend for their clients. Until now, Process Mining on SAP systems has been performed in an ad-hoc fashion. However, we aim at automating this procedure and applying new techniques [2,3] to extract the relevant information. These techniques allow to retrieve historical and execution information, enabling the application of analysis methods in a more standardized and meaningful way. To apply these techniques in real-life scenarios, many challenges remain open. One of them is to be able to identify interesting views on the data in order to obtain useful representations of the process. Often, this requires the involvement of domain experts, but a more automatic way would be desirable. Therefore, the project would not only involve the application of existing techniques, but the development of new methods to identify meaningful views on the real data.

References

[1] http://ciber.nl
[2] E. González López de Murillas, Hajo A. Reijers, Wil M.P. van der Aalst, “Everything You Always Wanted to Know About Your Process, But Did Not Know How To Ask”, 2016 - PQ 2016, 1st International Workshop on Process Querying, Rio de Janeiro, Brasil. https://www.win.tue.nl/~egonzale/wp-content/uploads/2016/08/dapoqlang-eduardo-gonzalez-pq-2016.pdf
[3] E. González López de Murillas, Hajo A. Reijers, Wil M.P. van der Aalst, “Connecting Databases with Process Mining: A Meta Model and Toolset”, 2016 - BPMDS 2016, 17th International Conference, Ljubljana, Slovenia. https://www.win.tue.nl/~egonzale/wp-content/uploads/2016/05/connecting-databases-eduardogonzalez-bpmds-2016.pdf

Contact

For more information, please contact Eduardo González Lopéz de Murillas.