Sixth International Business Process Intelligence Challenge (BPIC’16)
In this challenge, we provide participants with a real-life event log, and we ask them to analyze these data using whatever techniques available, focusing on one or more of the process owner's questions or proving other unique insights into the process captured in the event log.
We strongly encourage people to use any tools, techniques, methods at their disposal. There is no need to restrict to open-source tools, and proprietary tools as well as techniques developed or implemented specifically for this challenge are welcome.
The winner will be announced at the Workshop on September 19th 2016.
GRADIENT ECM is providing free Minit licenses for participants of the Business Processing Intelligence Challenge 2016. Minit is an innovative software for automated discovery, analysis, auditing and optimization of business processes. Special licenses of the process mining tool include new functionality from version 2. To get expert answers to questions regarding the use of Minit please visit the BPI Challenge 2016 Forum. Licenses are valid until 1st August 2016.
To apply for a free license please send an email to BPI2016@gradientecm.com.
|Abstract submission deadline:|
|Report submission deadline:|
|Announcement of winners:||at the 12th Workshop on Business Process Intelligence (BPI 16),|
|Rio de Janeiro, Brasil, TBA|
UWV (Employee Insurance Agency) is a Dutch autonomous administrative authority (ZBO) and is commissioned by the Ministry of Social Affairs and Employment (SZW) to implement employee insurances and provide labour market and data services in the Netherlands.
The Dutch employee insurances are provided for via laws such as the WW (Unemployment Insurance Act), the WIA (Work and Income according to Labour Capacity Act, which contains the IVA (Full Invalidity Benefit Regulations), WGA (Return to Work (Partially Disabled) Regulations), the Wajong (Disablement Assistance Act for Handicapped Young Persons), the WAO (Invalidity Insurance Act), the WAZ (Self-employed Persons Disablement Benefits Act), the Wazo (Work and Care Act) and the Sickness Benefits Act.
The data in this collection pertains to customer contacts over a period of 8 months and UWV is looking for insights into their customers' journeys. The data is focused on customers in the WW (unemployment benefits) process.
Data has been collected from several different sources, namely:
All data is accompanied by data fields with anonymized information about the customer as well as data about the site visited or the contents of the call and/or complaint. The texts in the dataset are provided in both Dutch and English where applicable. URL's are included based on the structure of the site during the period the data has been collected.
UWV is interested in insights on how their channels are being used, when customers move from one contact channel to the next and why and if there are clear customer profiles to be identified in the behavioral data. Furthermore, recommendations are sought on how to serve customers without the need to change the contact channel.
There are five different data files available. The entire collection is available from 10.4121/uuid:360795c8-1dd6-4a5b-a443-185001076eab. Please use this DOI in any reference to the collection as a whole. This collection consists of five different files:
An explanation of the various fields used in the CSV files can be found in the data dictionary here.
UWV is interested in improving the customer journey. The overall aim of UWV is to assist customers in finding a suitable job within the required time frame and to assist their customers in the process of finding one.
To assist people in this process, the “Werkmap” (workfolder) is an instrument used to track that customers' legal obligations, e.g. do they apply for enough jobs etc. The site www.werk.nl collects open positions and allows customers to find suitable jobs. Customers can log into the site (but don't have to) and they can find positions as well as answers to frequently asked questions or messages from UWV. If a customer cannot find the answer s/he is looking for on the site, s/he can contact UWV through the contact center (by phone) and occasionally, a customer will file a complaint.
Of course, the site is the cheapest channel for UWV to connect with their customers, but it is also the fastest way for customers to find answers. Next, the werkmap messages, the call center questions and finally the complaints are more expensive and slower channels of contact. One of the challenges for UWV is therefore to answer customers' questions through the cheapest and fastest channel.
During the challenge this year, participants get the opportunity to ask questions to the process owner through the ProM Forum. These questions should not be technical in nature, but about the underlying processes etc. The forum is monitored by both the process owner and staff from TU/e.
In particular, UWV is interested in the way both the site www.werk.nl and the Werkmap are used. Any insights into typical usage patterns across the various channels are therefore interesting, but there are some specific questions:
Just like last year, the challenge is split into two separate challenges. The first challenge is specifically targeting researchers and professionals in the area of business process intelligence, where the second challenge is targeting students (Bachelor, Master and PhD Students).
We received the following submissions through EasyChair at https://www.easychair.org/conferences/?conf=bpic2016.
The winners of the challenge will be invited to receive an award during the workshop in Rio de Janeiro. This year's BPI Challenge is sponsored by Minit and they are kindly offering the cost of the flight to Rio for the winner of the BPI Challenge to be in Rio when receiving the award.
Minit - automated business process discovery
with actionable insights in seconds|
Minitlabs is a Research & Development powerhouse held by GRADIENT and is built on the synergy of data science experts, gurus with strong academic background and state of the art development and design teams. Process Discovery is an untapped bank of knowledge, where all your enterprise applications enable and track the processes that your business runs on. However, what you believe happens and what really goes on are two separate worlds. Disrupting the process consulting business as you know it, out came a clear reality check – minit, making any information no matter how small or molecular in size – mapped.
TU/e - Mathematics & Computer Science|
The Architecture of Information Systems (AIS) research group investigates methods, techniques and tools for the design and analysis of process-aware information systems. They are not only interested in these information systems and their architecture, but also try to model and analyze the business processes and organizations they support.