Process Mining Case Studies

Process mining is the missing link between Business Process Management (BPM) and all kinds of analytical techniques that are not necessarily process-aware (e.g., data mining, machine learning, and business intelligence). To show the incredible potential of process mining the Task Force started to collect successful case studies. Below are some examples.

An extensive list of process mining applications has been released by HSPI S.p.A.

AkzoNobel - Embracing the Future of Team Support

Download case study (2,684 KB)

Contributed by Celonis.

Automation and Process Mining: A Powerful Combination

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Contributed by Anne Rozinat.

BEYOND ASSISTS – uncovering the DNA of Oranje

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Contributed by Emmy Dudok.

Boskalis - Offshore with Full Speed Ahead

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Contributed by Celonis.

Copenhagen Airports A/S - Process Mining Case Story

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Contributed by John Hansen.

Customer Journey Mining - LOEN

Download case study (692 KB)

Contributed by Anne Rozinat.

EDEKA - Process Mining Success Story

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Contributed by Alexander Rinke.

Eissmann - Big Data-Powered Tuning for Fast and Secure Processes

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Contributed by Celonis.

End-to-End Process Transparency Using Process Mining for Ruukki Construction

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Contributed by QPR Software.

Improved Invoicing for Caverion

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Contributed by QPR Software.

Improved Process Times for Bridge Loans

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Contributed by QPR Software.

Insight into Vaisala’s Operations with Process Mining

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Contributed by QPR Software.

Intervention Management Use Case: Process mining in Support of Operational Excellence and Sales

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Contributed by bpi3 (now Wodan Group).

Leveraging Human Process Knowledge via Process Mining

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Contributed by Anne Rozinat.

Neste - Big Data is the New Oil

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Contributed by Celonis.

PGGM Saves Time with Process Mining

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Contributed by Anne Rozinat.

PostFinance - Redefining the Reality of Banking Processes

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Contributed by Celonis.

Process Mining Applied to the Refund Service Process of an Electronics Manufacturer

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Contributed by Fluxicon.

Process Mining at Samsung Electro-Mechanics

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Contributed by BPI Lab UNIST.

Process Mining at Seoul National University Bundang Hospital

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Contributed by BPI Lab UNIST.

Process Mining at Suncorp: Reduction of the Processing Time of Claims in Australia's Largest Insurance Group

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Contributed by QUT's BPM Group.

Process Mining Case Study within Alliander: A Dutch Electricity and Gas Provider

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Contributed by Perceptive Software.

Process Mining Case Study within Bolton Council: Discovering Process Inefficiencies in City Government

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Contributed by Perceptive Software.

Process Mining Collective Behavior

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Contributed by Anne Rozinat.

Process Mining for a Belgium Package Delivery Company

Process Mining for Ana Aeroportos de Portugal

Download case study (726 KB)

Contributed by Process Sphere.

Process Mining for Auditing

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Contributed by Coney.

Process Mining for Value Extraction

Download case study (1,163 KB)

Contributed by Fluxicon.

Process Mining in Invoice Handling Process

Download case study (139 KB)

Contributed by QPR Software.

Process Mining in the Finance Domain: Improving the Procure-to-Pay Process

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Contributed by Deloitte.

Process Mining in the Health Care Domain: Case Study Isala Hospital

Download case study (381 KB)

Contributed by TU/e and Isala Hospital (in Dutch).

REWAG - REWAG hat Ihren Einkauf mit Process Mining voll im Griff (in German)

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Contributed by Celonis.

Siemens: Innovation is an Alliance with the Future

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Siemens: The World's Largest Process Mining User

Download case study (1,557 KB)

VTB (Ramax)- Rethinking Banking in the 21st Century

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Contributed by Celonis.

Want to share your process mining case study?

The goal of this Task Force is to promote the research, development, education and understanding of process mining. One of the ways to do this is to show successful case studies. Hence, we solicit case studies. Per case study we need a 2-3 page description. There is no fixed format. However, it is important to clearly indicate what the business problem was, what kind of process mining techniques and tools were applied, and how the analysis results contributed to improving the business process or information system. Send your contribution to the chair of the IEEE Task Force on Process Mining Wil van der Aalst (w DOT m DOT p DOT v DOT d DOT aalst AT tue DOT nl).

Disclaimer

The Task Force is not responsible for the correctness of the individual case studies contributed by the different contributing organizations. The Task Force also reserves the right to make changes at any time and without notice, and assumes no liability for damages incurred directly or indirectly as a result of incorrect, incomplete or misleading information.