Process Mining Case Studies

Process mining is the missing link between Business Process Management (BPM) and all kinds of analytical techniques that are not necessarily process-aware (e.g., data mining, machine learning, and business intelligence). To show the incredible potential of process mining the Task Force started to collect successful case studies. Below are some examples.

An extensive list of process mining applications has been released by HSPI S.p.A.

Automation and Process Mining: A Powerful Combination

Download case study (354 KB)

Contributed by Anne Rozinat.

BEYOND ASSISTS – uncovering the DNA of Oranje

Download case study (1,253 KB)

Contributed by Emmy Dudok.

Copenhagen Airports A/S - Process Mining Case Story

Download case study (1,268 KB)

Contributed by John Hansen.

EDEKA - Process Mining Success Story

Download case study (1,006 KB)

Contributed by Alexander Rinke.

End-to-End Process Transparency Using Process Mining for Ruukki Construction

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Contributed by QPR Software.

Improved Invoicing for Caverion

Download case study (388 KB)

Contributed by QPR Software.

Improved Process Times for Bridge Loans

Download case study (359 KB)

Contributed by QPR Software.

Insight into Vaisala’s Operations with Process Mining

Download case study (333 KB)

Contributed by QPR Software.

Intervention Management Use Case: Process mining in Support of Operational Excellence and Sales

Download case study (973 KB)

Contributed by bpi3 (now Wodan Group).

Leveraging Human Process Knowledge via Process Mining

Download case study (410 KB)

Contributed by Anne Rozinat.

Process Mining Applied to the Refund Service Process of an Electronics Manufacturer

Download case study (331 KB)

Contributed by Fluxicon.

Process Mining at Samsung Electro-Mechanics

Download case study (350 KB)

Contributed by BPI Lab UNIST.

Process Mining at Seoul National University Bundang Hospital

Download case study (379 KB)

Contributed by BPI Lab UNIST.

Process Mining at Suncorp: Reduction of the Processing Time of Claims in Australia's Largest Insurance Group

Download case study (410 KB)

Contributed by QUT's BPM Group.

Process Mining Case Study within Alliander: A Dutch Electricity and Gas Provider

Download case study (347 KB)

Contributed by Perceptive Software.

Process Mining Case Study within Bolton Council: Discovering Process Inefficiencies in City Government

Download case study (293 KB)

Contributed by Perceptive Software.

Process Mining Collective Behavior

Download case study (1.42 MB)

Contributed by Anne Rozinat.

Process Mining for a Belgium Package Delivery Company

Process Mining for Ana Aeroportos de Portugal

Download case study (726 KB)

Contributed by Process Sphere.

Process Mining for Auditing

Download case study (675 KB)

Contributed by Coney.

Process Mining for Value Extraction

Download case study (1,163 KB)

Contributed by Fluxicon.

Process Mining in Invoice Handling Process

Download case study (139 KB)

Contributed by QPR Software.

Process Mining in the Finance Domain: Improving the Procure-to-Pay Process

Download case study (207 KB)

Contributed by Deloitte.

Process Mining in the Health Care Domain: Case Study Isala Hospital

Download case study (381 KB)

Contributed by TU/e and Isala Hospital (in Dutch).

Siemens: Innovation is an Alliance with the Future

Download case study (836 KB)

Siemens: The World's Largest Process Mining User

Download case study (1,557 KB)

Want to share your process mining case study?

The goal of this Task Force is to promote the research, development, education and understanding of process mining. One of the ways to do this is to show successful case studies. Hence, we solicit case studies. Per case study we need a 2-3 page description. There is no fixed format. However, it is important to clearly indicate what the business problem was, what kind of process mining techniques and tools were applied, and how the analysis results contributed to improving the business process or information system. Send your contribution to the chair of the IEEE Task Force on Process Mining Wil van der Aalst (w DOT m DOT p DOT v DOT d DOT aalst AT tue DOT nl).

Disclaimer

The Task Force is not responsible for the correctness of the individual case studies contributed by the different contributing organizations. The Task Force also reserves the right to make changes at any time and without notice, and assumes no liability for damages incurred directly or indirectly as a result of incorrect, incomplete or misleading information.