WIRE

WIRE, vereniging voor Wiskundig IngenieuRs Eindhoven

wire@win.tue.nl

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Deze vacature is ook beschikbaar in MS Word-formaat.

Functienaam

Performance Specialist

Functieomschrijving

Role & competencies
  • Responsible for the production of defined reports on the several targets and KPI’s, identify bottlenecks and propose solutions;
  • Develop, maintain and improve the statistics that the business requires by requirement analysis, development of reports and models;
  • Be the single point of contact for all reporting, performance and measurement topics;
  • Responsible for the execution, co-ordination and implementation of various projects regarding the company strategy and targets (e.g Balanced Scorecard, Employee Satisfaction);
  • Responsible for reviewing the outcome of these projects and suggest improvement actions;
  • Carry out benchmarks on relevant areas, review the benchmarks and make suggestions for improvement actions on CAC processes;
  • Mentor the junior reporting specialists to increase their level of knowledge, experience, and conceptual understanding;
  • Supervise and co-ordinate the follow-up on the different improvement actions;
  • Create awareness of Performance and Quality issue throughout the company;
  • Co-ordination of external parties (e.g. DaimlerChrysler GSP).

Functie-eisen

Requirements / profile
  • Higher Vocational or academic degree in the field of statistics;
  • At least two years of experience in reporting or statistics analysis;
  • Excellent communication skills, be able to deliver a clear and consistent message;
  • Experience in project co-ordination or management;
  • Excellent knowledge of English, both spoken and written;
  • Preferably good knowledge of German;
  • Thorough knowledge of reporting tools (Cognos Impromptu / Powerplay and Excel);
  • Good knowledge of CAC business processes and culture;
  • Political awareness;
  • Analytical thinking.

Organisatienaam

DaimlerChrysler Customer Assistance Center

Organisatieprofiel

Location: Maastricht, Department of Business Excellence The Company: The Customer Assistance Center in Maastricht is DaimlerChrysler’s answer to providing premium services to its customers. Over five hundred colleagues from more than 30 nations form unique teams to staff the CAC, the central point of contact for customers throughout Europe. At the CAC, we focus on tailor made solutions to customer issues; coordinating repair and recovery or complaint resolution and inquiry management. The CAC is an international, dynamic and innovative company where the latest technological developments allow us to not only meet our customer’s expectations but also exceed them.

Arbeidsvoorwaarden

Working in a young dynamic international environment. Competitive primary and secondary benefits.

Aanvullende informatie

Procedure: Please upload your letter of motivation and Curriculum Vitae at http://www.surge.nl/sollicitant. For any questions you can contact Wendy Cremers or Astrid Meis on +31 (0)43 321 71 71

Emailadres

vacature @ surge . nl (Verwijder de spaties om het goede email adres te krijgen.)

Webadres

http://www.surge.nl