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Deze vacature is ook beschikbaar in MS Word-formaat.
Functienaam
Performance Specialist
Functieomschrijving
Role & competencies
- Responsible for the production of defined reports on the several targets
and KPI’s, identify bottlenecks and propose solutions;
- Develop, maintain and improve the statistics that the business requires by
requirement analysis, development of reports and models;
- Be the single point of contact for all reporting, performance and
measurement topics;
- Responsible for the execution, co-ordination and implementation of various
projects regarding the company strategy and targets (e.g Balanced Scorecard,
Employee Satisfaction);
- Responsible for reviewing the outcome of these projects and suggest
improvement actions;
- Carry out benchmarks on relevant areas, review the benchmarks and make
suggestions for improvement actions on CAC processes;
- Mentor the junior reporting specialists to increase their level of
knowledge, experience, and conceptual understanding;
- Supervise and co-ordinate the follow-up on the different improvement
actions;
- Create awareness of Performance and Quality issue throughout the company;
- Co-ordination of external parties (e.g. DaimlerChrysler GSP).
Functie-eisen
Requirements / profile
- Higher Vocational or academic degree in the field of statistics;
- At least two years of experience in reporting or statistics analysis;
- Excellent communication skills, be able to deliver a clear and consistent
message;
- Experience in project co-ordination or management;
- Excellent knowledge of English, both spoken and written;
- Preferably good knowledge of German;
- Thorough knowledge of reporting tools (Cognos Impromptu / Powerplay and
Excel);
- Good knowledge of CAC business processes and culture;
- Political awareness;
- Analytical thinking.
Organisatienaam
DaimlerChrysler Customer Assistance Center
Organisatieprofiel
Location: Maastricht, Department of Business Excellence
The Company:
The Customer Assistance Center in Maastricht is DaimlerChrysler’s answer to
providing premium services to its customers. Over five hundred colleagues
from more than 30 nations form unique teams to staff the CAC, the central
point of contact for customers throughout Europe. At the CAC, we focus on
tailor made solutions to customer issues; coordinating repair and recovery
or complaint resolution and inquiry management. The CAC is an
international, dynamic and innovative company where the latest technological
developments allow us to not only meet our customer’s expectations but also
exceed them.
Arbeidsvoorwaarden
Working in a young dynamic international environment.
Competitive primary and secondary benefits.
Aanvullende informatie
Procedure:
Please upload your letter of motivation and Curriculum Vitae at
http://www.surge.nl/sollicitant.
For any questions you can contact Wendy Cremers or Astrid Meis on +31 (0)43
321 71 71
Emailadres
vacature @ surge . nl (Verwijder de spaties om het goede email adres te krijgen.)
Webadres
http://www.surge.nl
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