Tel: +31 (0)20 59 87824 (secr.: 87782) | Mail: h.a.reijers(AT)vu(DOT)nl


Journal papers

  1. H.A. Reijers, I. Vanderfeesten, M.G.A. Plomp, P.M.E. Van Gorp, D. Fahland, W.L.M. van de Crommert, and H.D. Diaz Garcia.
    Evaluating Data-centric Process Approaches: Does the Human Factor Factor in?
    Software and Systems Modeling, 2016 (accepted).
  2. A. Tarhan, O. Türetken, and H.A. Reijers.
    Business Process Maturity Models: A Systematic Literature Review.
    Information and Software Technology, 2016 (accepted).
  3. F. Mannhardt, M. de Leoni, H.A. Reijers, and W.M.P. van der Aalst.
    Balanced Multi-perspective Checking of Process Conformance.
    Computing, 98(4), 407-437, 2016.
  4. R.J.B. Vanwersch , K. Shahzad, I. Vanderfeesten, K. Vanhaecht, P. Grefen, L. Pintelon, J. Mendling, G.G. van Merode, H.A. Reijers.
    A Critical Evaluation and Framework of Business Process Improvement Methods.
    Business & Information Systems Engineering, 58(1), 2016.
  5. B. Li, D. Krushinsky, T. Van Woensel, and H.A. Reijers.
    The Share-a-ride Problem with Stochastic Travel Times and Stochastic Delivery Locations.
    Transportation Research Part C: Emerging Technologies, 67, 2016.
  6. H.A. Reijers, I. Vanderfeesten, and W.M.P. van der Aalst.
    The Effectiveness of Workflow Management Systems: A Longitudinal Study.
    International Journal of Information Management 36(1), 126-141, 2016.
  7. B, Li, D. Krushinsky, T. Van Woensel, and H.A. Reijers.
    An Adaptive Large Neighborhood Search Heuristic for the Share-a-ride Problem.
    Computers & Operations Research, 66, 170-180, 2016.
  8. J.H. van der Aa, H.A. Reijers, and I.T.P. Vanderfeesten.
    Designing like a Pro: The Automated Composition of Workflow Activities.
    Computers in Industry, 75, 162-177, 2016.
  9. R.M. Dijkman, I. Vanderfeesten, and H.A. Reijers.
    Business Process Architectures: Overview, Comparison and Framework.
    Enterprise Information Systems, 10(2), 129-158, 2016.
  10. C.N. Verdouw, A.J.M. Beulens, H.A. Reijers, and J. van der Vorst.
    A Control Model for Object Virtualization in Supply Chain Management.
    Computers in Industry, 68, 116-131, 2015.
  11. I. Moreno-Montes de Oca, M. Snoeck, H.A. Reijers, and A. Rodríguez-Morffi.
    A Systematic Literature Review of Studies on Business Process Modeling Quality.
    Information and Software Technology, 58(2), 187-205, 2015.
  12. A. Koschmider and H.A. Reijers.
    Improving the Process of Process Modeling by the Use of Domain Process Patterns.
    Enterprise Information Systems, 9(1), 29-57, 2015.
  13. B Li, D. Krushinsky, H.A. Reijers, and T. Van Woensel.
    The Share-a-Ride Problem: People and Parcels Sharing Taxis.
    European Journal of Operational Research, 238(1), 31-40, 2014.
  14. M. van Genuchten, R.S. Mans, H.A. Reijers, and D. Wismeijer.
    Is Your Upgrade Worth It? Process Mining Can Tell.
    IEEE Software, 31(5), 94-100, 2014.
  15. J. Claes, I. Vanderfeesten, J. Pinggera, H.A. Reijers, B. Weber, and G. Poels.
    A Visual Analysis of the Process of Process Modeling.
    Information Systems and e-Business Management, 2014 (online).
  16. T. Gschwind, J. Pinggera, S. Zugal, H.A. Reijers, and B. Weber.
    A Linear Time Layout Algorithm for Business Process Models.
    Journal of Visual Languages and Computing, 25(2), 117-132, 2014.
  17. D. Wismeijer, R.S. Mans, M. van Genuchten, and H.A. Reijers.
    Patients’ Preferences when Comparing Analogue Implant Impressions Using a Polyether Impression Material versus Digital Impressions (Intraoral Scan) of Dental Implants.
    Clinical Oral Implants Research, 25(10), 1113-1118, 2014.
  18. J. Recker, H.A. Reijers, and S. van der Wouw.
    Process Model Comprehension: The Effects of Cognitive Abilities, Learning Styles and Approach.
    Communications of the Association for Information Systems, 34(9), 2014.
  19. H. Leopold, J. Mendling, H.A. Reijers, and M. La Rosa.
    Simplifying Process Model Abstraction: Techniques for Generating Model Names.
    Information Systems, 39(1), 134-151, 2014. 
  20. M. Döhring, H.A. Reijers, and S. Smrinov.
    Configuration vs. Adaptation for Business Process Variant Maintenance: An Empirical Study.
    Information Systems, 39(1), 108-133, 2014.
  21. J. Pinggera, P. Soffer, D. Fahland, M. Weidlich, S. Zugal, B. Weber, H.A. Reijers, and Jan Mendling.
    Styles in Business Process Modeling: an Exploration and a Model.
    Software & Systems Modeling, 2013 (open access).
  22. S. Poelmans, H.A. Reijers, and J. Recker.
    Investigating the Success of Operational Business Process Management Systems.
    Information Technology and Management, 14(4), 295-314, 2013.
  23. R.S. Mans, H.A. Reijers, D. Wismeijer, and M. van Genuchten.
    A Process-oriented Methodology for Evaluating the Impact of IT: a Proposal and an Application in Healthcare.
    Information Systems, 38(8), 1097-1115, 2013.
  24. S. van der Geer, M. Siemerink, H.A. Reijers, M.E.J.M. Verhaegh, J.U. Ostertag, H.A.M. Neumann, and G.A.M. Krekels.
    The Incidence of Skin Cancer in Dermatology.
    Clinical and Experimental Dermatology, 38(7), 724-729, 2013.
  25. M. Kohlbacher and H.A. Reijers.
    The Effects of Process-Oriented Organizational Design on Firm Performance.
    Business Process Management Journal, 19(2), 245-262, 2013.
  26. B. Chermin, I. Frey, H.A. Reijers, and H. Smeets.
    On Predicting the Results of Applying Workflow Management in a Healthcare Context.
    International Journal of Knowledge-Based Organizations, 2(4), 20-34, 2012.
  27. S. Smirnov, H.A. Reijers, and M. Weske.
    From Fine-Grained to Abstract Process Models: A Semantic Approach.
    Information Systems, 37(8), 784-797, 2012 (special issue ‘best papers of CAiSE 2011’).
  28. C.A.L. Oliveira, R.M.F. Lima, H.A. Reijers, and J.T.S. Ribeiro.
    A Quantitative Analysis of Resource-Constrained Business Processes.
    IEEE Transactions on Systems, Man, and Cybernetic – Part A, 42(3), 669-684, 2012.
  29. A. Ottensooser, A. Fekete, H.A. Reijers, J. Mendling, and C. Menictas.
    Making Sense of Business Process Descriptions: An Experimental Comparison of Graphical and Textual Notations.
    Journal of Systems and Software, 85(3), 596-606, 2012.
  30. S. Smirnov, H.A. Reijers, M. Weske, and T. Nugteren.
    Business Process Model Abstraction: A Definition, Catalog, and Survey.
    Distributed and Parallel Databases, 30(1), 63-99, 2012.
  31. R.J.B. Vanwersch, K. Shahzad, K. Vanhaecht, P.W.P.J. Grefen, L.M. Pintelon, J. Mendling, G.G. van Merode, and H.A. Reijers.
    Methodological Support for Business Process Redesign in Healthcare: A Literature Review Protocol.
    International Journal of Care Pathways, 15(4), 119-126, 2011.
  32. M. La Rosa, P. Wohed, J. Mendling, A.H.M. ter Hofstede, H.A. Reijers, and W.M.P. van der Aalst.
    Managing Process Model Complexity via Abstract Syntax Modifications.
    IEEE Transactions on Industrial Informatics, 7(4), 614-629, 2011.
  33. H.A. Reijers, J. Mendling, and R.M. Dijkman.
    Human and Automatic Modularizations of Process Models to Enhance their Comprehension.
    Information Systems, 36(5), 881-897, 2011.
  34. M. La Rosa, A.H.M. ter Hofstede, P. Wohed, H.A. Reijers, J. Mendling, and W.M.P. van der Aalst.
    Managing Process Model Complexity via Concrete Syntax Modifications.
    IEEE Transactions on Industrial Informatics, 7(2), 255-265, 2011.
  35. H.A. Reijers, T. Freytag, J. Mendling, and A. Eckleder.
    Syntax Highlighting in Business Process Models.
    Decision Support Systems, 51(3), 339-349, 2011.
  36. B. Weber, M. Reichert, J. Mendling, and H.A. Reijers.
    Refactoring Large Process Model Repositories.
    Computers in Industry, 62(5), 467-486, 2011.
  37. M. La Rosa, H.A. Reijers, W.M.P. van der Aalst, R.M. Dijkman, J. Mendling, M. Dumas, and L. García-Bañuelos.
    APROMORE: An Advanced Process Model Repository.
    Expert Systems with Applications, 38(6), 7029-7040, 2011.
  38. H.A. Reijers and J. Mendling.
    A Study into the Factors that Influence the Understandability of Business Process Models.
    IEEE Transactions on Systems, Man, and Cybernetic – Part A, 41(3): 449-461, 2011.
  39. I. Vanderfeesten, H.A. Reijers, and W.M.P. van der Aalst.
    Product-Based Workflow Support.
    Information Systems, 36(2), 517-535, 2011.
  40. A. Koschmider, M. Song, and H.A. Reijers.
    Social Software for Business Process Modeling.
    Journal of Information Technology, 25(3), 308-322, 2010.
  41. J. Mendling, J. Recker, and H.A. Reijers.
    On the Usage of Labels and Icons in Business Process Modeling.
    International Journal of Information Systems Modeling and Design, 1(2), 40-58, 2010.
  42. S. van der Geer, H.A. Reijers, H.F.J.M. van Tuijl, H. de Vries, and G.A.M. Krekels.
    Need for a New Skin Cancer Management Strategy.
    Archives of Dermatology, 146(3), 332-336, 2010 (special issue on 'Skin Cancer').
  43. J. Mendling, H.A. Reijers, and J. Recker.
    Activity Labeling in Process Modeling: Empirical Insights and Recommendations.
    Information Systems, 35(4), 467-482, 2010 (special issue on 'Vocabularies, Ontologies and Rules for Enterprise and Business Process Modeling and Management').
  44. S. van der Geer, H.A. Reijers, and G.A.M. Krekels.
    How to Run an Effective and Efficient Dermato-Oncology Unit.
    Journal of the German Society of Dermatology, 8(1), 15-18, 2010.
  45. J. Mendling, H.A. Reijers, and W.M.P. van der Aalst.
    Seven Process Modeling Guidelines (7PMG).
    Information and Software Technology, 52(2), 127-136, 2010.
  46. S. Heusinkveld and H.A. Reijers.
    Reflections on a Reflective Cycle: Building Legitimacy in Design Knowledge Development.
    Organization Studies, 30(8), 865-886, 2009.
  47. H.A. Reijers, M. Song, and B. Jeong.
    Analysis of a Collaborative Workflow Process with Distributed Actors.
    Information System Frontiers, 11(3), 307-322, 2009 (special issue on 'Collaborative Business Processes').
  48. H.A. Reijers, R.S. Mans, and R.A. van der Toorn.
    Improved Model Management with Aggregated Business Process Models.
    Data and Knowledge Engineering, 68(2), 221-243, 2009.
  49. S. Limam Mansar, H.A. Reijers, and F. Ounnar.
    Development of a Decision-Making Strategy to Improve the Efficiency of BPR.
    Expert Systems with Applications, 36(3), 3248-3262, 2009.
  50. I. Vanderfeesten, H.A. Reijers, and W.M.P. van der Aalst.
    Evaluating Workflow Process Designs using Cohesion and Coupling Metrics.
    Computers in Industry, 59(5), 420-437, 2008.
  51. H.A. Reijers and S. Poelmans.
    Re-configuring Workflow Management Systems to Facilitate a "Smooth Flow of Work".
    International Journal of Cooperative Information Systems, 16(2), 155-175, 2007.
  52. W.M.P. van der Aalst, H.A. Reijers, A.J.M.M. Weijters, B.F. van Dongen, A.K. Alves de Medeiros, M. Song and H.M.W. Verbeek.
    Business Process Mining: An Industrial Application.
    Information Systems, 32(5), 713-732, 2007.
  53. H.A. Reijers.
    Case Prediction in BPM Systems: A Research Challenge.
    Journal of the Korean Institute of Industrial Engineers, 33(1), 1-10, 2007 (invited paper).
  54. S. Limam Mansar and H.A. Reijers.
    Best Practices in Business Process Redesign: Use and Impact.
    Business Process Management Journal, 13(2), 193-213, 2007 (special issue on 'Innovations in Information Technology').
  55. I. Vanderfeesten and H.A. Reijers.
    How to Increase Work Autonomy in Workflow Management Systems?
    Management Research News, 29(10), 652-665, 2006.
  56. H.A. Reijers.
    Implementing BPM systems: The Role of Process Orientation.
    Business Process Management Journal, 12(4), 389-409, 2006.
  57. M.H. Jansen-Vullers and H.A. Reijers.
    Business Process Redesign in Healthcare: Towards a Structured Approach.
    INFOR: Information Systems and Operational Research, 43(4), 321-339, 2005 (special issue on 'Integrative Health Management').
  58. W.M.P. van der Aalst, H.A. Reijers and M. Song.
    Discovering Social Networks from Event Logs.
    Computer Supported Cooperative Work, 14(6): 549-593, 2005.
  59. H.A. Reijers and W.M.P. van der Aalst.
    The Effectiveness of  Workflow Management Systems: Predictions and Lessons Learned.
    International Journal of Information Management, 56(5): 457-471, 2005.
  60. S. Limam Mansar and H.A. Reijers.
    Best Practices in Business Process Redesign: Validation of a Redesign Framework.
    Computers in Industry, 56(5): 457-471, 2005.
  61. H.A. Reijers and S. Limam Mansar.
    Best Practices in Business Process Redesign: An Overview and Qualitative Evaluation of Successful Redesign Heuristics.
    Omega: The International Journal of Management Science, 33(4): 283-306, 2005.
  62. H.A. Reijers and M.H. Jansen-Vullers.
    Better Processes = Better E-Commerce.
    Quality Progress, 38(3), 57-63, 2005.
  63. H.A. Reijers, J.H.M. Rigter, and W.M.P. van der Aalst.
    The Case Handling Case.
    International Journal of Cooperative Information Systems, 12(3): 365-391, 2003.
  64. S. Limam Mansar, H.A. Reijers, and F. Marir.
    Case-Based Reasoning as a Technique for Knowledge Management in Business Process Redesign.
    Electronic Journal on Knowledge Management, 1(2): #11, 2003.
  65. H.A. Reijers, S. Limam, and W.M.P. van der Aalst.
    Product-based Workflow Design.
    Journal of Management Information systems, 20(1): 229-262, 2003.
  66. H.A. Reijers.
    Product-Based Design of Business Processes Applied within the Financial Services.
    Journal of Research and Practice in Information Technology, 34(2): 34-46, 2002.
  67. W.M.P. van der Aalst, K.M. van Hee, and H.A. Reijers. 
    Analysis of Discrete-Time Stochastic Petri Nets
    Statistica Neerlandica
    , 54(2):237-255, 2000.

Edited journal issues and proceedings

  1. H. Bae, D. Kim, L. Liu, and H.A. Reijers.
    Special issue on 'Intelligent and Innovative Computing in Business Process Management'.
    International Journal of Innovative Computing, Information and Control, 8(7b), 2012.
  2. R.M. Dijkman, M. La Rosa, and H.A. Reijers.
    Special issue on ‘Managing Large Collections of Business Process Models.
    Computers in Industry, 63(2), 2012.
  3. H. Ludwig and H.A. Reijers.
    Proceedings of the Demo Track of the Ninth Conference on Business Process Management 2011.
    CEUR Workshop Proceedings, 820, 2011.
  4. U. Dayal, J. Eder, and H.A. Reijers.
    Special issue on the best papers of the BPM conference 2009.
    Data and Knowledge Engineering, 70(5), 2011.
  5. U. Dayal, J. Eder, J. Koehler and H.A. Reijers
    Proceedings of the 7th International Conference on Business Process Management (BPM 2009).
    Lecture Notes in Computer Science 5701, Springer-Verlag, Berlin, 2009.
  6. H.A. Reijers, S. Limam Mansar, and M. Rosemann.
    Special issue on ‘Business Process Design’.

    Information Systems Management, 25(4), 2008.

Conference, workshop and demo papers

  1. J.H. van der Aa, H. Leopold, F. Mannhardt, H.A. Reijers (2015).
    On the Fragmentation of Process Information : Challenges, Solutions, and Outlook.
    In K. Gaaloul, R. Schmidt, S. Nurcan, S. Guerreiro & Q. Ma, editors, Proceedings of the 16th International Conference on Business Process Modeling, Development, and Support (BPMDS 2015), Lecture Notes in Business Information Processing, 214, 3-18), 2015.
  2. D.M.M. Schunselaar, H.M.W. Verbeek, W.M.P van der Aalst, and H.A. Reijers.
    Petra: Process model based extensible toolset for redesign and analysis.
    In D. Moldt and H. Rölke, editors, Proceedings of the International Workshop on Petri Nets and Software Engineering (PNSE 2014), 269-288, 2014.
  3. J. Claessen, H.A. Reijers.
    "Touching" Workflow Management at Runtime.
    In L. Limonad and B. Weber, editors, Proceedings of the BPM Demo Sessions 2014, CEUR Workshop Proceedings 1295, 21-25, 2014.
  4. F.M. Maggi, T. Slaats, and H.A. Reijers.
    The Automated Discovery of Hybrid Processes.
    In S. Sadiq, P. Soffer, H. Völzer, editors, Proceedings of the 12th International Conference on Business Process Management (BPM 2014), Lecture Notes in Computer Science 8659, 392-399, 2014.
  5. J.C.A.M. Buijs and H.A. Reijers.
    Comparing Business Process Variants Using Models and Event Logs.
    In I. Bider, K. Gaaloul, J. Krogstie, S. Nurcan, H.A. Proper, R. Schmidt, and P. Soffer, editors, Proceedings of the 14th International Conference on Business Process Modeling, Development, and Support (BPMDS 2014), Lecture Notes in Business Information Processing 175, 154-168, 2014.
  6. D.M.M. Schunselaar, H.M.W. Verbeek, H.A. Reijers, W.M.P. van der Aalst.
    Using Monotonicity to Find Optimal Process Configurations Faster.
    In R. Accorsi, P. Ceravolo, and B. Russo, editors, Proceedings of the 4th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2014), 123-137, 2014.
  7. H.A. Reijers.
    Software Engineering and Business Process Management: Interpretatio, Imitatio, Aemulatio.
    In M. Brambilla, I. Vanderfeesten, and D. Fahland, editors, Proceedings of the 1st International Workshop on Communicating Business Process and Software: Models Quality, Understandability, and Maintainability (CPSM 2013), IEEE, 1-1, 2013.
  8. M.T. Wynn, H.A. Reijers, M. Adams, C. Ouyang, A.H.M. ter Hofstede, W.M.P. van der Aalst, M. Rosemann, and Z. Hoque.
    Cost-Informed Operational Process Support.
    In W. Ng, V.C. Storey, and J. Trujillo, editors, Proceedings of the 32nd International Conference on Conceptual Modeling (ER 2013), Lecture Notes in Computer Science 8217, 174–181, 2013.
  9. H.A. Reijers, T. Slaats, and C. Stahl.
    Declarative Modeling - An Academic Dream or the Future for BPM?
    In F. Daniel, J. Wang, and B. Weber, editors, Proceedings of the 11th International Conference on Business Process Management (BPM 2013), Lecture Notes in Computer Science 8094, 307-322, 2013.
  10. H. van der Aa, H.A. Reijers, and I. Vanderfeesten.
    Composing Workflow Activities on the Basis of Data-Flow Structures.
    In F. Daniel, J. Wang, and B. Weber, editors, Proceedings of the 11th International Conference on Business Process Management (BPM 2013), Lecture Notes in Computer Science 8094, 275-282, 2013.
  11. D. Schunselaar, H.M.W. Verbeek, W.M.P. van der Aalst, and H.A. Reijers.
    A Framework for Efficiently Deciding Language Inclusion for Sound Unlabelled WF-Nets.
    In D. Moldt and H. Rölke, editors, Proceedings of the International Workshop on Petri Nets and Software Engineering (PNSE'13), CEUR Workshop Proceedings 989, 135-154, 2013.
  12. M. Fernández-Ropero, H.A. Reijers, R. Pérez-Castillo, and Mario Piattini.
    Repairing Business Process Models as Retrieved from Source Code.
    In S. Nurcan, H.A. Proper, P. Soffer, J. Krogstie, R. Schmidt, T. Halpin, and I. Bider, editors, Proceedings of the 14th International Conference on Business Process Modeling, Development, and Support (BPMDS 2013), Lecture Notes in Business Information Processing 147, 94-108, 2013.
  13. R.S. Mans, H.A. Reijers, H. Berends, W. Bandara, and R. Prince.
    Business Process Mining Success.
    In Proceedings of the 21st European Conference on Information System (ECIS 2013), Paper 89, AIS Electronic Library, 2013.
  14. I. Guven Arkilic, H.A. Reijers, R.R.H.M.J. Goverde.
    How Good Is an AS-IS Model Really?
    In M. La Rosa and P. Soffer, editors, Proceedings of the BPM Workshops 2012, Lecture Notes in Business Information Processing 132, 89-100, 2013.
  15. J.  Claes, I. Vanderfeesten, J. Pinggera, H.A. Reijers, B. Weber, G. Poels.
    Visualizing the Process of Process Modeling with PPMCharts.
    In M. La Rosa and P. Soffer, editors, Proceedings of the BPM Workshops 2012, Lecture Notes in Business Information Processing 132, 744-755, 2013.
  16. J.C.A.M. Buijs, M. La Rosa, H.A. Reijers, B.F. van Dongen, and W.M.P. van der Aalst.
    Improving Business Process Models using Observed Behavior.
    In P. Cudre-Mauroux, P. Ceravolo, and D. Gasevic, editors, Post-proceedings of the 2nd International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2012), Lecture Notes in Business Information Processing 162, 44-59, 2013. 
  17. J. Claes, I. Vanderfeesten, H.A. Reijers, J. Pinggera, M. Weidlich, S. Zugal, D. Fahland, B. Weber, J. Mendling, G. Poels.
    Tying Process Model Quality to the Modeling Process: The Impact of Structuring, Movement, and Speed.
    In A. Barros, A. Gal, and E. Kindler, editors, Proceedings of the 10th International Conference on Business Process Management (BPM 2012), Lecture Notes in Computer Science 7481, 33-48, 2012.
  18. M. Dumas, M. La Rosa, J. Mendling, R. Mäesalu, H.A. Reijers, and N. Semenenko.
    Understanding Business Process Models: The Costs and Benefits of Structuredness.
    In Proceedings of the 24th International Conference on Advanced Information Systems Engineering (CAiSE'12), Lecture Notes in Computer Science 7328, 31-46, 2012.
  19. J. Pinggera, P. Soffer, S. Zugal, B. Weber, M. Weidlich, D. Fahland, H.A. Reijers, and J.Mendling.
    Modeling Styles in Business Process Modeling.
    In I. Bider, T. Halpin, J. Krogstie, S. Nurcan, E. Proper, R. Schmidt, P. Soffer, S. Wrycza, Proceedings of the 13th International Conference on Business Process Modeling, Development, and Support (BPMDS 2012), Lecture Notes in Business Information Processing 113, 151-166, 2012.
  20. D.M.M. Schunselaar, H.M.W. Verbeek, W.M.P. van der Aalst, and H.A. Reijers.
    Creating Sound and Reversible Configurable Process Models Using CoSeNets.
    In W. Abramowicz, D. Kriksciuniene, and V. Sakalauskas, editors, Proceedings of the 15th International Conference on Business Information Systems (BIS 2012), Lecture Notes in Business Information Processing 117, 24-35, 2012.
  21. A. Koschmider, H.A. Reijers, and R.M. Dijkman.
    Empirical Support for the Usefulness of Personalized Process Model Views.
    In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2012), 2012.
  22. R.S. Mans, H.A. Reijers, M. van Genuchten, and D. Wismeijer.
    Mining Processes in Dentistry.
    In Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium (IHI 2012),379-388. ACM, New York, 2012.
  23. P. Pichler, B. Weber, S. Zugal, J. Pinggera, J. Mendling and H.A. Reijers.
    Imperative versus Declarative Process Modeling Languages: An Empirical Investigation.
    In F. Daniel, K. Barkaoui and S. Dustdar, editors, Proceedings of the BPM Workshops 2011, Lecture Notes in Business Information Processing 99, 383–394, 2012.
  24. J. Pinggera, S. Zugal, M. Weidlich, D. Fahland, B. Weber, J. Mendling, and H.A. Reijers.
    Tracing the Process of Process Modeling with Modeling Phase Diagrams.
    In F. Daniel, K. Barkaoui and S. Dustdar, editors, Proceedings of the BPM Workshops 2011, Lecture Notes in Business Information Processing 99, 370–382, 2012.
  25. S. Zugal, J. Pinggera, B. Weber, J. Mendling, and H.A. Reijers.
    Assessing the Impact of Hierarchy on Model Understandability-A Cognitive Perspective.
    In M. Chaudron, M. Genero, S. Abrahão, P. Mohagheghi, and L. Pareto, editors, Proceedings of the 1st International Workshop on Experiences and Empirical Studies in Software Modelling (EESSMod 2011), CEUR Workshop Proceedings 785, 18–27, 2011.
  26. S. Smirnov, H.A. Reijers, and M. Weske.
    A Semantic Approach for Business Process Model Abstraction.
    In H. Mouratidis and C. Rolland, editors, Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011), Lecture Notes in Computer Science 6741, 497-511. Springer-Verlag, Berlin, 2011.
  27. H. Leopold, J. Mendling, and H.A. Reijers.
    On the Automatic Labeling of Process Models.
    In H. Mouratidis and C. Rolland, editors, Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011), Lecture Notes in Computer Science 6741, 512-520. Springer-Verlag, Berlin, 2011.
  28. J. Pinggera, S. Zugal, B. Weber, D. Fahland, M. Weidlich, J. Mendling and H.A. Reijers.
    How the Structuring of Domain Knowledge Can Help Casual Process Modelers.
    In J. Parsons, M. Saeki, P. Shoval, C. Woo & Y. Wand, editors, Proceedings of the 29th International Conference on Conceptual Modeling (ER 2010), Lecture Notes in Computer Science 6412, 445-451, Springer Verlag, Berlin, 2010.
  29. M.C. Fauvet, M. La Rosa, M. Sadegh, A. Alshareef, R.M. Dijkman, L. Garcıa-Banuelos, H.A. Reijers, W.M.P. van der Aalst, M. Dumas, and J. Mendling,
    Managing Process Model Collections with AProMoRe.
    In Proceedings of the Demo Track of the 8th International Conference on Service Oriented Computing (ICSOC'10). Lecture Notes in Computer Science 6470, 700–702. Springer-Verlag, Berlin, 2010.
  30.  I.T.P. Vanderfeesten, H.A. Reijers, W.M.P. van der Aalst, and J. Vogelaar.
    Automatic Support for Product Based Workflow Design : Generation of Process Models from a Product Data Model.
    In R. Meersman, T. Dillon & P. Herrero, editors, Proceedings of the OTM 2010 Workshops, Lecture Notes in Computer Science 6428, 665-674. Springer Verlag, Berlin, 2010.
  31. H.A. Reijers, S. van Wijk, B. Mutschler, and M. Leurs.
    BPM in Practice: Who Is Doing What?
    In R. Hull, S. Tai, and J. Mendling, editors, Proceedings of the 8th International Conference on Business Process Management (BPM 2010), Lecture Notes in Computer Science 6336, 45-60. Springer-Verlag, Berlin, 2010.
  32. H.A. Reijers, J. Recker, and S.G. van de Wouw.
    An Integrative Framework of the Factors Affecting Process Model Understanding: A Learning Perspective.
    In D. Leidner and J. Elam, editors, Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010). AIS Electronic Library, 2010.
  33. M. Netjes, H.A. Reijers, and W.M.P. van der Aalst.
    The PrICE Tool Kit: Tool Support for Process Improvement.
    In M. La Rosa, editor, Proceedings of the Business Process Management 2010 Demonstration Track (BPMDemos-2010). CEUR Workshop Proceedings 615, 58-63. CEUR, Aachen, 2010.
  34. M. Weidlich, S. Zugal, J. Pinggera, D. Fahland, B. Weber, H.A. Reijers, and Jan Mendling.
    The Impact of Sequential and Circumstantial Changes on Process Models.
    In B. Mutschler, J. Recker, and R. Wieringa, editors, Proceedings of the 1st International Workshop on Empirical Research in Process-Oriented Information Systems (ER-POIS 2010), CEUR Workshop Proceedings 603, 43-54. CEUR, Aachen, 2010.
  35. H.A. Reijers and R. Peeters.
    Process Owners in the Wild: Findings from a Multi-method Descriptive Study.
    In B. Mutschler, J. Recker, and R. Wieringa, editors, Proceedings of the 1st International Workshop on Empirical Research in Process-Oriented Information Systems (ER-POIS 2010), CEUR Workshop Proceedings 603, 1-12. CEUR, Aachen, 2010.
  36. S. Poelmans and H.A. Reijers.
    The Deployment of Business Process Management Systems: A Quantitative Analysis of End-Users' Evaluations.
    In T. Alexander, M. Turpin and J.P. van Deventer, editors, Proceedings of the 18th European Conference on Information Systems (ECIS 2010). University of Pretoria - Department of Informatics, Pretoria, 2010.
  37. H.A. Reijers, J. Vogelaar, and I. Vanderfeesten.
    Changing Products, Changing Processes: Dealing with Small Updates in Product-Based Design.
    In C. Atzenbeck, M. Hitson, B. Jerman-Blazic, J. Riley, P-N. Robillard, and P. Dini, editors, Proceedings of the 2nd International Conference on Information, Process, and Knowledge Management (eKNOW 2010), 56-61. IEEE, Los Alamitos , 2010.
  38. M. Schrepfer, J. Wolf, J. Mendling, and H.A. Reijers.
    The Impact of Secondary Notation on Process Model Understanding.
    In A. Persson and J. Stirna, editors, Proceedings of 2nd IFIP WG 8.1 Working Conference on The Practice of Enterprise Modeling (PoEM 2010), Lecture Notes in Business Information Processing 39, 161-175. Springer Verlag, Berlin, 2010
  39. H.A. Reijers, N. Russell, S. Van der Geer, and G.A.M. Krekels.
    Workflow for Healthcare: A Methodology for Realizing Flexible Medical Treatment Processes.
    In S. Rinderle-Ma, S. Sadiq, and F. Leymann, editors, Proceedings of the BPM workshops 2009, Lecture Notes in Business Information Processing 43, 593-604. Springer Verlag, Berlin, 2010.
  40. M. Netjes, R. Mans, H.A. Reijers, W.M.P. van der Aalst, and R.J.B. Vanwersch.
    BPR Best Practices for the Healthcare Domain.
    In S. Rinderle-Ma, S. Sadiq, and F. Leymann, editors, Proceedings of the BPM workshops 2009, Lecture Notes in Business Information Processing 43, 605-616. Springer Verlag, Berlin, 2010.
  41. J. Melcher, J. Mendling, H.A. Reijers, and D. Seese.
    On Measuring the Understandability of Process Models.
    In S. Rinderle-Ma, S. Sadiq, and F. Leymann, editors, Proceedings of the BPM workshops 2009, Lecture Notes in Business Information Processing 43, 465-476. Springer Verlag, Berlin, 2010.
  42. D. Fahland, J. Mendling, H.A. Reijers, B. Weber, M. Weidlich, and S. Zugal.
    Declarative vs. Imperative Process Modeling Languages: The Issue of Maintainability.
    In S. Rinderle-Ma, S. Sadiq, and F. Leymann, editors, Proceedings of the BPM workshops 2009, Lecture Notes in Business Information Processing 43, 477-488. Springer Verlag, Berlin, 2010.
  43. H.A. Reijers, M. Song, H. Romero, U. Dayal, J. Eder, and J. Koehler.
    A Collaboration and Productiveness Analysis of the BPM Community.
    In U. Dayal, J. Eder, J. Koehler and H.A. Reijers, editors, Proceedings of the 7th International Conference on Business Process Management (BPM 2009), Lecture Notes in Computer Science 5701, 1-14. Springer-Verlag, Berlin, 2009.
  44. C.A.L. Oliveira, R.M.F. Lima, T.M. André, and H.A. Reijers.
    Modeling and Analyzing Resource-Constrained Business Processes.
    In Proceedings of the 2009 IEEE International Conference on Systems, Man, and Cybernetics (SMC 2009), 2824-2830. IEEE, 2009.
  45. S. Poelmans and H.A. Reijers.
    Asessing Workflow Management Systems: A Quantitative Analysis of a Worfklow Evaluation Model.
    In
    J. Cordeiro and J. Filipe, editors, Proceedings of the 11th International Conference on Enterprise Information Systems (ICEIS 2009), 183-189. INSTICC, Setúbal, 2009.
  46. B. Weber, H.A. Reijers, S. Zugal, and W. Wild.
    The Declarative Approach to Business Process Execution: An Empirical Test.
    In P. van Eck, J. Gordijn, and R. Wieringa, editors. Proceedings of the 21st International Conference on Advanced Information Systems (CAiSE 2009), Lecture Notes in Computer Science 5565, 470-485. Springer-Verlag, Berlin, 2009.
  47. D. Fahland, D. Lübke, J. Mendling, H.A. Reijers, B. Weber, M. Weidlich, and S. Zugal.
    Declarative versus Imperative Process Modeling Languages: The Issue of Understandability.
    In T. Halpin, J. Krogstie, S. Nurcan, E. Proper, R. Schmidt, P. Soffer, and R. Ukor, editors, Proceedings of the 14th International Workshop on Exploring Modeling Methods in Systems Analysis and Design 2009 (EMMSAD 2009), Lecture Notes in Business Information Processing 29, 353-366, 2009.
  48. A. Koschmider, M. Song, and H.A. Reijers.
    Advanced Social Features in a Recommendation System for Process Modeling.
    In W. Abramowicz, editor, Proceedings of the 12th International Conference on Business Information Systems (BIS 2009), Lecture Notes in Business Information Processing 21, 109-120. Springer Verlag, Berlin, 2009.
  49. A. Koschmider, M. Song, and H.A. Reijers.
    Social Software for Modeling Business Processes.
    In D. Ardagna, M. Mecella, and J. Yang, editors, Proceedings of the BPM workshops 2008, Lecture Notes in Business Information Processing 17, 666-677. Springer Verlag, Berlin, 2009.
  50. M. Netjes, H.A. Reijers, and W.M.P. van der Aalst.
    On the Formal Generation of Process Redesigns.
    In D. Ardagna, M. Mecella, and J. Yang, editors, Proceedings of the BPM workshops 2008, Lecture Notes in Business Information Processing 17, 224-235. Springer Verlag, Berlin, 2009.
  51. H.A. Reijers and J. Mendling.
    Modularity in Process Models: Review and Effects.
    In M. Dumas, M. Reichert and M.-C. Shan, editors, Proceedings of the 6th International Conference Business Process Management (BPM 2008), Lecture Notes in Computer Science 5240, 20-35. Springer Verlag, Berlin, 2008.
  52. J. Mendling and H.A. Reijers.
    How to Define Activity Labels for Business Process Models?
    In W. Hesse and A. Oberweis, editors, Proceedings of the 3rd AIS SIGSAND European Symposium on Analysis, Design, Use and Societal Impact of Information Systems, GI-Edition - Lecture Notes in Informatics (LNI) P-129, 117-127. Koellen-Verlag, 2008.
  53. I. Vanderfeesten, H.A. Reijers, J. Mendling, W.M.P. van der Aalst, and J. Cardoso.
    On a Quest for Good Process Models: The Cross-Connectivity Metric.
    In Z. Bellahsène and M. Léonard, editors, Proceedings of the 20th International Conference on Advanced Information Systems Engineering (CAiSE 2008), Lecture Notes in Computer Science 5074, 480-494. Springer Verlag, Berlin, 2008.
  54. I. Vanderfeesten, H.A. Reijers, and W.M.P. van der Aalst.
    Product Based Workflow Support: Dynamic Workflow Execution.
    In Z. Bellahsène and M. Léonard, editors, Proceedings of the 20th International Conference on Advanced Information Systems Engineering (CAiSE 2008), Lecture Notes in Computer Science 5074, 571-574. Springer Verlag, Berlin, 2008.
  55. M. H. Jansen-Vullers, P.A.M. Kleingeld, M.W.N.C. Loosschilder, M. Netjes, and H.A. Reijers.
    Trade-Offs in the Performance of Workflows – Quantifying the Impact of Best Practices.
    In A. ter Hofstede, B. Benatallah, and H.Y. Paik, editors, Proceedings of the BPM workshops 2007, Lecture Notes in Computer Science 4928, 108-119. Springer Verlag, Berlin, 2008.
  56. H.A. Reijers, M.H. Jansen-Vullers, M. zur Muehlen, and W. Appl.
    Workflow Management Systems + Swarm Intelligence = Dynamic Task Assignment for Emergency Management Applications.
    In G. Alonso, P. Dadam and M. Rosemann, editors, Proceedings of the 5th International Conference Business Process Management (BPM 2007), Lecture Notes in Computer Science 4714, 125-140. Springer Verlag, Berlin, 2007.
  57. J. Mendling, H.A. Reijers, and Jorge Cardoso.
    What Makes Process Models Understandable?
    In G. Alonso, P. Dadam and M. Rosemann, editors, Proceedings of the 5th International Conference Business Process Management (BPM 2007), Lecture Notes in Computer Science 4714, 48-63. Springer Verlag, Berlin, 2007.
  58. H.A. Reijers, M. Song, and B. Jeong.
    On the Performance of Workflow Processes with Distributed Actors: Does Place Matter?
    In G. Alonso, P. Dadam and M. Rosemann, editors, Proceedings of the 5th International Conference Business Process Management (BPM 2007), Lecture Notes in Computer Science 4714, 32-47. Springer Verlag, Berlin, 2007.
  59. I. Vanderfeesten, H.A. Reijers, and W.M.P. van der Aalst.
    An Evaluation of Case Handling Systems for Product Based Workflow Design.
    In J. Cardoso, J. Cordeiro and J. Filipe, editors, Proceedings of the 9th International Conference on Enterprise Information Systems (ICEIS 2007), 39-46. INSTICC, Setúbal, 2007.
  60. M. Netjes, S. Limam Mansar, H.A. Reijers, and W.M.P. van der Aalst.
    An Evolutionary Approach for Business Process Redesign: Towards an Intelligent System.
    In J. Cardoso, J. Cordeiro and J. Filipe, editors, Proceedings of the 9th International Conference on Enterprise Information Systems (ICEIS 2007), 47-54. INSTICC, Setúbal, 2007.
  61. J. Cardoso, I. Vanderfeesten, and H.A. Reijers.
    A Weighted Coupling Metric for Business Process Models.
    In J. Eder, S.L. Tomassen, A. Opdahl, and G. Sindre, editors, Forum Proceedings of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007 Forum), CEUR Workshop Proceedings 247, 41-44. CEUR, Aachen, 2007.
  62. M.H. Jansen-Vullers, M.W.N.C. Loosschilder, P.A.M. Kleingeld, and H.A. Reijers.
    Performance Measures to Evaluate the Impact of Best Practices.
    In B. Pernici and J.A. Gulla, Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (BPMDS workshop), Vol. 1, 359-368. Tapir Academic Press, Trondheim, 2007.
  63. H.A. Reijers, M. Netjes, and I. Vanderfeesten.
    On Pragmatic and Formal Process Design Approaches.
    In B. Pernici and J.A. Gulla, Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (BPMDS workshop), Vol. 1, 389-398. Tapir Academic Press, Trondheim, 2007.
  64. I. Vanderfeesten and H.A. Reijers.
    Improving Work autonomy in Workflow Systems: A Configuration Choice.
    In M. Khosrow-Pour, editor, Proceedings of the 18th Information Resources Management Conference (IRMA 2007), 149-152. IGI Publishing, Hershey, USA, 2007.
  65. H.A. Reijers.
    Workflow Flexibility: The Forlorn Promise.
    In S.Mitra Reddy, editor, Proceedings of the 15th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE 2006), 271-271. IEEE, Los Alamitos, 2006 (invited paper).
  66. M.H. Jansen-Vullers, M. Netjes, H.A. Reijers, and M.A. Stegeman.
    A Redesign Framework for Call Centers.
    In S. Dustdar et al., editors, Proceedings of the 4th International Conference Business Process Management (BPM 2006), Lecture Notes in Computer Science 4102, 306-321. Springer Verlag, Berlin, 2006.  
  67. K. Kaan, H.A. Reijers, and P. van der Molen.
    Introducing Case Management: Opening Workflow Management’s Black Box.
    In S. Dustdar, J.L. Fiadeiro, and A. Sheth, editors, Proceedings of the 4th International Conference Business Process Management (BPM 2006), Lecture Notes in Computer Science 4102, 358-367. Springer Verlag, Berlin, 2006.
  68. B.H. Ha, H.A. Reijers, J. Bae, and H. Bae.
    An Approximate Analysis of Expected Cycle Time in Business Process Execution.
    In J. Eder and S. Dustdar, editors, Proceedings of the BPM workshops 2006, Lecture Notes in Computer Science 4103, 65-74. Springer Verlag, Berlin, 2006.
  69. J. Cardoso, J. Mendling, G. Neumann, and H.A. Reijers.
    A Discourse on Complexity of Process Models. 
    In J. Eder and S. Dustdar, editors, Proceedings of the BPM workshops 2006, Lecture Notes in Computer Science 4103, 117-128. Springer Verlag, Berlin, 2006.
  70. M. Netjes, W.M.P. van der Aalst and H.A. Reijers.
    Supporting the BPM life-cycle with FileNet.
    In Proceedings of the Eleventh CAiSE/IFIP8.1 International Workshop on Evaluation of Modeling Methods in Systems Analysis and Design 2006.
  71. S. Limam Mansar, H.A. Reijers and F. Ounnar.
    BPR Implementation: A Decision–Making Strategy.
    In C. Bussler, A. Haller et al., editors, Business Process Management Workshops, Lecture Notes in Computer Science 3812, 421-431. Springer Verlag, Berlin, 2006.
  72. M. Netjes, H.A. Reijers and I.T.P Vanderfeesten.
    "Intelligent" Tools for Workflow Process Redesign: A Research Agenda.
    In C. Bussler, A. Haller et al., editors, Business Process Management Workshops, Lecture Notes in Computer Science 3812, 444-453. Springer Verlag, Berlin, 2006.
  73. M.H. Jansen-Vullers and H.A. Reijers.
    Business Process Redesign at a Mental Healthcare Institute: A Coloured Petri Net Approach.
    In K. Jensen, editor, Proceedings of the Sixth Workshop on the Practical Use of Coloured Petri Nets and CPN Tools (CPN 2005), volume 576 of DAIMI, 21-38. University of Aarhus, 2005.
  74. I.T.P. Vanderfeesten, W.M.P. van der Aalst and H.A. Reijers.
    Modelling a Product Based Workflow System in CPN Tools.
    In K. Jensen, editor, Proceedings of the Sixth Workshop on the Practical Use of Coloured Petri Nets and CPN Tools (CPN 2005), volume 576 of DAIMI, 99-118. University of Aarhus, 2005.
  75. M. Netjes, W.M.P. van der Aalst, H.A. Reijers.
    Analysis of Resource-Constrained Processes with Colored Petri Nets.
    In K. Jensen, editor, Proceedings of the Sixth Workshop on the Practical Use of Coloured Petri Nets and CPN Tools (CPN 2005), volume 576 of DAIMI, 251-266. University of Aarhus, 2005.
  76. I.T.P. Vanderfeesten and H.A. Reijers.
    A Human-oriented Tuning of Workflow Management Systems.
    In W.M.P. van der Aalst, B. Benatallah, and F. Casati, editors, Proceedings of the 3rd International Conference on Business Process Management (BPM 2005), Lecture Notes in Computer Science 3649, 80-95. Springer Verlag, Berlin, 2005.
  77. H.M.W. Verbeek, M. van Hattem, H.A. Reijers and W. de Munk.
    Protos 7.0: Simulation Made Accessible.
    In G. Ciardo and P. Darondeau, editors,
    Application and Theory of Petri Nets 2005, Lecture Notes in Computer Science 3536, 465-474. Springer Verlag, Berlin, 2005.
  78. S. Heusinkveld, H.A. Reijers and J. Benders.
    Reflections on a Reflective Cycle: A Tale of Knowledge Development in Design Praxis.
    Paper to sub-theme 'Organization Studies at the Interface of Organizational Design' at the 21st EGOS Colloquium, June 30 - July 2, Berlin, 2005.
  79. S. Limam Mansar and H.A. Reijers.
    Best Practices in Business Process Redesign: Survey Results amongst Dutch and UK Consultants.
    In Proceedings of the 2004 Research Conference on Innovations in Information Technology (IIT 2004), 413-420. UAE University, Dubai, 2004. 
  80. M.H. Jansen-Vullers, M. Netjes and H.A. Reijers.
    Business Process Redesign for Effective E-Commerce.
    In M. Janssen, H.G. Sol and W. Wagenaar, editors, Proceedings of the 6th International Conference on Electronic Commerce (ICEC 2004), 382-391. ACM, New York, 2004.
  81. H.A. Reijers and I.T.P.Vanderfeesten.
    Cohesion and Coupling Metrics for Workflow Process Design.
    In J. Desel, B. Pernici and M. Weske, editors, Proceedings of the 2nd International Conference on Business Process Management (BPM 2004), Lecture Notes in Computer Science 3080, 290-305. Springer Verlag, Berlin, 2004.
  82. H.A. Reijers and S. Heusinkveld.
    The Production and Consumption of IT Concepts: The Case of BPM.
    Paper to sub-theme: ‘Information and Communication Technology in Contemporary Organization’ at the 20th EGOS Colloquium, July 1-3, Ljubljana, Slovenia, 2004.
  83. H.A. Reijers.
    Performance Improvement by Workflow Management Systems: Preliminary Results from an Empirical Study.
    In Proceedings of the 6th International Conference on Enterprise Information Systems (ICEIS 2004), Vol. 3, 359-366. INSTICC, Setúbal, 2004.
  84. H.A. Reijers and S. Heusinkveld.
    Business Process Management: Attempted Concepticide?
    In M. Khosrow-Pour, editor, Proceedings of the 14th Information Resources Management Conference (IRMA 2004), 128-131. IDEA Group, Hershey, USA, 2004.
  85. S. Limam Mansar, H.A. Reijers and F. Marir.
    Applying Business Process Redesign: A Case-based Reasoning Approach.
    In F. McGrath and D. Remenyi, editors, Proceedings of the 4th European Conference On Knowledge Management 2003, 635-644. Academic Conferences Limited, Reading, 2003.
  86. H.A. Reijers.
    A Cohesion Metric for the Definition of Activities in a Workflow Process.
    In K. Siau, T. Halpin, and J. Krogstie, editors, Proceedings of the Eighth CAiSE/IFIP8.1 International Workshop on Evaluation of Modeling Methods in Systems Analysis and Design 2003, 116-125. Velden, 2003.
  87. H.A. Reijers and R.A. van der Toorn.
    Integrating Business Process Reengineering with Application Development under Architecture.
    In T. Terano and M.D. Myers, editors, Proceedings of the Sixth Pacific Asia Conference on Information Systems 2002, 659-673. JASMIN, Tokyo, 2002.
  88. L. Zerguini and H.A. Reijers.
    Performance Evaluation of Workflow Processes using (GSWF_net).
    In U.F. Baake, J. Herbst, and S. Schwarz, editors. Proceedings of the 8th European Concurrent Engineering Conference (ECEC 2001), 129-136. Society for Computer Simulation International, Delft, 2001.
  89. P.J.N. de Crom and H.A. Reijers. 
    Using Prototyping in a Product-driven Design of Business Processes
    In A. D'Atri, A. Solvberg, and L. Willcocks, editors, Proceedings of the Open Enterprise Solutions: Systems, Experiences, and Organizations Conference, 41-47. Luiss Edizioni, Rome, 2001.
  90. K.M. van Hee, H.A. Reijers, H.M.W. Verbeek and L. Zerguini
    On the Optimal Allocation of Resources in Stochastic Workflow Nets
    In K. Djemame and M. Kara, editors, Proceedings of the Seventeenth UK Performance Engineering Workshop, 23-34. Print Services University of Leeds, Leeds, 2001.
  91. W.M.P. van der Aalst, H.A. Reijers, and S. Limam. 
    Product-driven Workflow Design
    In W. Shen, Z. Lin, J. Barthès and M. Kamel, editors, Proceedings of the Sixth International Conference on Computer Supported Cooperative Work in Design 2001, 397-402. NRC Research Press, Ottawa, 2001.
  92. W.M.P. van der Aalst, P.J.N. de Crom, R.R.H.M.J. Goverde, K.M. van Hee, W.J. Hofman, H.A. Reijers, R.A. van der Toorn. 
    ExSpect 6.4: An Executable Specification Tool for Hierarchical Colored Petri nets. 
    In M. Nielsen and D. Simpson, editors, Application and Theory of Petri Nets 2000, Lecture Notes in Computer Science 1825, 455-464.
    Springer Verlag, Berlin, 2000.
  93. K.M. van Hee and H.A. Reijers. 
    An Analytical Method for Computing Throughput Times in Stochastic Workflow Nets. 
    In G. Horton, D. Möller, and U. Rüde, editors, Proceedings of the 11th European Simulation Symposium, 635-643. Society for Computer Simulation International, Delft, 1999.
  94. H.A. Reijers and W.M.P. van der Aalst. 
    Short-Term Simulation: Bridging the Gap between Operational Control and Strategic Decision Making.
    In M. Hamza, editor, Proceedings of the IASTED International Conference on Modelling and Simulation, 417-421. ACTA Press,
    Pittsburgh, 1999.

Books

  1. M. Dumas, M. La Rosa, J. Mendling, and H.A. Reijers.
    Fundamentals of Business Process Management.
    Springer-Verlag, Berlin, 2013.
  2. H.A. Reijers.
    Design and Control of Workflow Processes: Business Process Management for the Service Industry.
    Lecture Notes in Computer Science 2617. Springer-Verlag, Berlin, 2003.

Book chapters

  1. W.M.P. van der Aalst, M. Westergaard, and H.A. Reijers.
    Beautiful Workflows: A Matter of Taste?
    In: P. Achten and P. Koopman, editors, Plasmeijer Festschrift: The Beauty of Functional Code, Lecture Notes in Computer Science 8106, 211-233. Springer-Verlag, Berlin, 2013.
  2. H.A. Reijers, J. Mendling, and J. Recker.
    Business Process Quality Management.
    In: M. Rosemann and J. Vom Brocke, editors, Handbook on Business Process Management, Springer-Verlag, Berlin, 2010.
  3. H.A. Reijers.
    Lightweight Workflow.
    In: M. Wang and Z. Sun, editors, Handbook of Research on Complex Dynamic Process Management: Techniques for Adaptability in Turbulent Environments, 456-469. IGI Global, Hershey, PA, 2009. 
  4. S. Poelmans and H.A. Reijers.
    Het Belang van de Menselijke Factor bij de Configuratie van Flexibele en Geschikte Workflowsystemen.
    In: D. Jaspers and P. Vermoortel, editors, Business and Language, Essays in Honour of Wilfried Janssens, 107-129. Peeters, Leuven, 2009.
  5. M. Netjes, S. Limam Mansar, H.A. Reijers, and W.M.P. van der Aalst.
    Performing Business Process Redesign with Best Practices: An Evolutionary Approach.
    In: J. Filipe, J. Cordeiro, and J. Cardoso, editors, Enterprise Information Systems, Revised Selected Papers 9th ICEIS 2007, Lecture Notes in Business Information Processing 12, 199-211. Springer Verlag, Berlin, 2009.
  6. I. Vanderfeesten, J. Cardoso, J. Mendling, H.A. Reijers, W.M.P. van der Aalst.
    Quality Metrics for Business Process Models.
    In: L. Fischer, editor, 2007 BPM and Workflow Handbook: Methods, Concepts, Case Studies and Standards in Business Process Management and Workflow, 179-190. Future Strategies, Lighthouse Point, USA, 2007.
  7. H.A. Reijers.
    Process Design and Redesign.
    In: M. Dumas, W.M.P. van der Aalst, A.H.M. ter Hofstede, editors, Process-Aware Information Systems: Bridging People and Software Through Process Technology, Chapter 9, 207-234. John Wiley and Sons, New Jersey, 2005.
  8. H.A. Reijers.
    Metrics for Workflow Design: How an Information Processing View on Business Processes Helps to Make Good Designs.
    In K. Siau, editor, Advanced Topics in Database Research Vol. 3, Chapter 5, 90-105. IDEA Group, Hershey, USA, 2004.
  9. H.A. Reijers and R.A. van der Toorn.
    Synchronizing Application Development and Process Transformation within the Financial Services.
    In: S.R. Gordon, editor, Information Technology and E-Business In the Financial Services: A Global Anthology of Case Studies and Analytical Research, Chapter 13, 382-415. Ivy League Publishing, Marietta, USA, 2004.
  10. K.M. van Hee and H.A. Reijers. 
    Using Formal Analysis Techniques in Business Process Redesign
    In W.M.P. van der Aalst, J. Desel, and A. Oberweis, editors, Business Process Management, Lecture Notes in Computer Science 1806, 142-160. Springer-Verlag, Berlin, 2000.

Professional publications (in Dutch)

  1. S. van Wijk, M. Leurs, and H.A. Reijers.
    Op zoek naar BPM.
    Business Process Magazine, 17(3): 6-9, 2011.
  2. H.A. Reijers and R.G.P. Theunissen.
    Workflowmanagement: Bloed, Zweet en ... Resultaat.
    Informatie, 50(5):10-15, 2008. 
  3. H.A. Reijers and K.M. van Hee.
    Business Process Management in een Notendop.
    VIP: Vakblad voor Documentmanagement, 10(6):30-32, 2004.
  4. H.A. Reijers.
    Rekenen aan Bedrijfsprocessen Loont.
    Tijdschrift voor Informatie en Management, 1(4):28-32, 2004. 
  5. H.A. Reijers and R.G.P. Theunissen.
    Het Workflow-effect.
    Business Process Magazine, 10(5): 25-37, 2004. 
  6. R.G.P. Theunissen, M. Berkhout, and H.A. Reijers.
    Workflowsoftware Gebruikt om Status Quo te Stroomlijnen.

    Automatisering Gids, 38(5): 3, 2004. (Interview)
  7. H.A. Reijers and W.M.P. van der Aalst.
    Formele Methoden in Business Process Management.
    Informatie, 45(5): 50-53, 2003. 
  8. H.A. Reijers.
    Stel Productspecificatie Centraal bij Ontwerp van Bedrijfsprocessen.
    Business Process Magazine, February: 16-18, 2003. (Interview)
  9. H.A. Reijers.
    Bespaar 70 % op Uw Workflow [
    page 1, page 2, page 3]
    CIO Magazine, 1(2): 36-38, 2002.
    (Interview)
  10. W.M.P. van der Aalst and H.A. Reijers.
    Adviseurs Slaan bij Workflow-systemen de Plank Regelmatig Mis.
    Automatisering Gids, 36(15): 15, 2002. 
  11. H.A. Reijers and K. Voorhoeve. 
    Optimaal Ontwerp van Proces en Informatiesysteem: Een Manifest voor een Focus op het Product
    Informatie
    , 42(12):50-57, 2000. 
  12. H.A. Reijers and R.H.J.J.M Goverde. 
    Functionele Beperkingen van Workflow Management Systemen II. 
    Workflow Magazine, 5(4):11-13, 1999. 
  13. H.A. Reijers, R.H.J.J.M Goverde, and R.N. Remmerts de Vries. 
    Functionele Beperkingen van Workflow Management Systemen I. 
    Workflow Magazine, 5(3):24-27, 1999. 
  14. H.A. Reijers and R.H.J.J.M Goverde. 
    Resource Management: Een Nuchtere Aanpak voor Efficientieverbetering.  
    Workflow Magazine, 4(6):26-28, 1998. 

Technical reports

  1. H.A. Reijers, J. Mendling, and R.M. Dijkman.
    On the Usefulness of Subprocesses in Business Process Models.
    BPM Center Reports, BPM-10-03, 32 pages, 2010.
  2. J. Mendling, J. Recker, and H.A. Reijers.
    Process Modeling Quality: A Framework and Research Agenda.
    BPM Center Reports, BPM-09-02, 18 pages, BPMcenter.org, 2009.
  3. M. Netjes, H.A. Reijers and W.M.P. van der Aalst.
    The Creation of Process Redesigns by Selecting, Transforming and Replacing Process Parts.
    Beta Working Paper Series,
    WP 240, 13 pages
    , Eindhoven University of Technology, Eindhoven, 2008.
  4. J. Mendling, H.A. Reijers, and W.M.P. van der Aalst.
    Seven Process Modeling Guidelines (7PMG).
    QUT ePrints, Report# 12340, 14 pages, Queensland University of Technology, 2008.
  5. I. Vanderfeesten, H.A. Reijers, and W.M.P. van der Aalst.
    Evaluating Workflow Process Designs using Cohesion and Coupling Metrics.
    BPM Center Reports, BPM-07-02, 43 pages, BPMcenter.org, 2007.
  6. I. Vanderfeesten, H.A. Reijers, W.M.P. van der Aalst.
    Product Based Workflow Design with Case Handling Systems.
    BETA Working Paper Series, WP 189, Technische Universiteit Eindhoven, 2006.
  7. M.H. Jansen-Vullers and H.A. Reijers.
    Business Process Redesign for Effective E-commerce Processes in the Service Industry.
    BETA Working Paper Series, WP 105, 42 pages, Eindhoven University of Technology, Eindhoven, 2003.
  8. H.A. Reijers and K.M. van Hee.
    Product-based Design of Business Processes Applied within the Financial Services.
    Beta Working Paper Series, WP 81, 13 pages
    , Eindhoven University of Technology, Eindhoven, 2002.
  9. K.M. van Hee and H.A. Reijers.
    An Analytical Method for Assessing Business Processes.
    Computing Science Reports, 98/09, 29 pages, Eindhoven University of Technology, Eindhoven, 1998.

Other

  1. H.A. Reijers.
    Design and Control of Workflow Processes: Business Process Management for the Service Industry.
    Ph.D. thesis,
    Eindhoven University of Technology, Eindhoven, 2002.
  2. H.A. Reijers. 
    Het Ontwerp van BASIC : Een Beschrijvende Aanpak voor de Specificatie en Inzet van een Communicatiesysteem Uitgevoerd voor de Geestelijke Gezondheidszorg in de Regio Eindhoven

    M.Sc. thesis, Eindhoven University of Technology, Eindhoven, 1994. (In Dutch)
  3. H.A. Reijers. 
    Informatie-analyse voor het Beleidsveld Waterbeheer van de Directie Milieu en Waterstaat, Provincie Zeeland. 
    M.Sc. thesis, Eindhoven University of Technology, Eindhoven, 1994. (In Dutch)