Third International Business Process Intelligence Challenge (BPIC’13)

In this challenge, we provide participants with a real-life event log, and we ask them to analyze these data using whatever techniques available, focusing on one or more of the process owner's questions or proving other unique insights into the process captured in the event log.

A jury will decide which report is best and the winning participant will receive a prize! Furthermore, selected submissions will be published in the proceedings of the BPI workshop.

We strongly encourage people to use any tools, techniques, methods at their disposal. There is no need to restrict to open-source tools, and proprietary tools as well as techniques developed or implemented specifically for this challenge are welcome.

The winner will be announced at the Workshop on August 26th 2013.

We have prepared an event log from Volvo IT Belgium for this challenge. The log contains events from an incident and problem management system called VINST. We provide you with the original CSV file as well as three event logs that were extracted from this CSV file with the incident or problem number as case ID.

Next to the CSV file and the three logs, there is also a document detailing the data in the CSV file and providing background to the process. Furthermore, this document contains a number of questions of the problem owner.

Finally, the manual of the VINST system is included.

The process owner poses a number of possible questions on which answers are sought:

1. Push to Front (incidents only) Is there evidence that cases are pushed to the 2nd and 3rd line too often or too soon?
2. Ping Pong Behavior How often do cases ping pong between teams and which teams are more or less involved in ping-ponging?
3. Wait User abuse Is the “wait user” substatus abused to hide problems with the total resolution time?
4. Process Conformity per Organisation Where do the two IT organisations differ and why?

The logs are provided in the XES format. There are three file:

• The incident management log For referencing purposes, the log file has a DOI doi:10.4121/500573e6-accc-4b0c-9576-aa5468b10cee. Please use this DOI in any reference to the dataset.
• The problem management log (open problems) For referencing purposes, the log file has a DOI doi:10.4121/3537c19d-6c64-4b1d-815d-915ab0e479da. Please use this DOI in any reference to the dataset.
• The problem management log (closed problems) For referencing purposes, the log file has a DOI doi:10.4121/c2c3b154-ab26-4b31-a0e8-8f2350ddac11. Please use this DOI in any reference to the dataset.

The source files are provided in CSV format:

• The source CSV files

There are two PDF files, one is a description of the process with the questions from the process owner, the other the manual of the VINST system (intended purely as background):

• The description of the dataset and the questions
• The manual of the VINST system

The XES format is a standard defined by the IEEE task force on process mining. For details on the XES format, please look here.

For your convenience all files can be downloaded in one ZIP archive here.

Submissions should be made by e-mail to: b.f.v.dongen@tue.nl. A submission should contain a pdf report of at most 30 pages, including figures, using the LNCS/LNBIP format (http://www.springer.com/computer/lncs?SGWID=0-164-6-791344-0) specified by Springer (available for both LaTeX and MS Word). Appendices may be included, but should only support the main text. The submitted reports will be published online at the challenge website.

Twelve submissions arrived and were judged by the jury. The submissions have been published as CEUR online proceedings and can be found at http://ceur-ws.org/Vol-1052/

The challenge is co-organized by the IEEE Task Force on Process Mining. The goal of this Task Force is to promote the research, development, education and understanding of process mining. For more information about the activities of the IEEE Task Force on Process Mining and its members see https://www.win.tue.nl/ieeetfpm/

• Peter van den Brand, Futura Technology, The Netherlands
• Andrea Burattin, Padua University, Italy
• Boudewijn van Dongen, Eindhoven University of Technology, The Netherlands
• Diogo R. Ferreira, Technical University of Lisbon, Portugal
• Anne Rozinat, Fluxicon, The Netherlands
• Marcello La Rosa, Queensland University of Technology, Australia
• Barbara Weber, University of Innsbruck, Austria
• Lijie Wen, Tshingua School of Software, China
• Jan Claes, University of Gent, Belgium
• Dirk Fahland, Eindhoven University of Technology, The Netherlands