Amy Van Looy, Manu De Backer and Geert Poels

Which Maturity Is Being Measured? A Classification of Business Process Maturity Models

Today’s organizations face the challenge to excel due to demanding customers. Hence, they are relying on their business processes to outperform competitors. Maturity models have been proposed to gradually assess and improve business processes. However, the proliferation of business process maturity models has complicated the practitioner’s choice. This article clarifies the foundation of business process maturity and presents a classification of maturity models. First, a literature study was conducted, based on the concepts of business process (BP), business process management (BPM), and business process orientation (BPO), to identify the different capabilities to be addressed by a business process maturity model: (1) modeling, (2) deployment, (3) optimization, (4) management, (5) culture, and (6) structure. Afterwards, these capabilities were used to compare and classify 61 business process maturity models. The main result is that we found six different types of maturity being measured by the currently proposed maturity models.