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Section Information Systems (IS)

2II96: Seminar Architecture of Information Systems 2011/2012

Lecturer: dr.ir. B.F. van Dongen
Time: Monday, 13:30 - 15:30
Location: To be determined
ECTS: 5

Course contents

Organizations are constantly trying to improve the way their businesses perform. To this end, managers have to take decisions on changes to the operational processes. However, for decision making, it is of the utmost importance to have a thorough understanding of the operational processes as they take place in the organization.

Typically, such operational processes are supported by information systems that record events as they take place in real life in so-called event logs. Process Mining techniques allow for extracting information from event logs. For example, the audit trails of a workflow management system or the transaction logs of an enterprise resource planning system can be used to discover models describing processes, organizations, and products. Moreover, it is possible to use process mining to monitor deviations (e.g., comparing the observed events with predefined models or business rules in the context of SOX).

Kinds of analysis provided by
process mining techniques

Process mining is closely related to BAM (Business Activity Monitoring), BOM (Business Operations Management), BPI (Business Process Intelligence), and data/workflow mining. Unlike classical data mining techniques the focus is on processes and questions that transcend the simple performance-related queries supported by tools such as Business Objects, Cognos BI, and Hyperion.

In this seminar, students are introduced to the research being conducted in the Architecture of Information Systems group of this university. Specifically, this seminar focuses on the state-of-the-art research on Process Mining. To emphasize that Process Mining is not only a research area, but has gained increasing interest from Industry, practical application will be considered.

Course objectives

In this seminar, a group of master students will get in touch with research in the area of Information Systems, where Process Mining provides the central theme.

By combining recent publications in the area of process mining with practical applications on real-life examples, this course provides a good insight into the research of the AIS group at Eindhoven University of Technology.

The research area will be studied in the following ways:

  • Lectures by staff members and guest lectures from industry (depends on the number of students)
  • Research papers and/or book chapters will be studied and presented by students, with a focus on research questions.
  • Examples related to the presented material will be elaborated.
  • If suitable, experiments related to these examples will be executed, either by using existing implementations such as ProM and/or Magnaview, or by developing ad-hoc implementations.

Prerequisites

It is advised (not compulsory) for students to have some background in Business Process Modelling, Process Mining, Data Mining and/or Visualization, for example through the following courses:

  • 2II05 - Business Information Systems
  • 1BB30 - Business Process Modelling
  • 2II55 - Business Information Systems
  • 1BM45 - Process Mining
  • 2II15 - Data Mining and Knowledge Systems
  • 2IV35 - Visualization

Lectures

The lectures will be given in English, twice a week, in a two hour block. The lectures will be a mixture of discussions sessions centered around scientific articles and invited lectures (if there are enough students), where real-life case studies are presented by people from industry (MagnaView, Fluxicon, FuturaTech, AMC Hospital, …). Attendance is compulsory, unless good reasons can be given not to attend.

Presentation Schedule

(to be determined)

Instructions

No instructions are scheduled for the course.

Papers

Context

  • Process Diagnostics: a Method Based on Process Mining
    M. Bozkaya, J.M.A.M. Gabriels, and J.M.E.M. van der Werf
    To appear in the proceedings of International Conference on Information, Process, and Knowledge Management (eKNOW) 2009
    Download page

Control Flow Analysis

Control Flow Analysis Plugins Documentation

  • Process Mining: A Two-Step Approach to Balance Between Underfitting and Overfitting
    W.M.P. van der Aalst, V. Rubin, H.M.W. Verbeek, B.F. van Dongen, E. Kindler, and C.W. Günther
    To appear in Software and Systems Modeling (SoSyM)
    Download page
  • Genetic Process Mining
    W.M.P. van der Aalst, A.K. Alves de Medeiros and A.J.M.M. Weijters
    26th International Conference on Applications and Theory of Petri Nets (ICATPN 2005), G. Ciardo and P. Darondeau, LNCS 3536, pages 48-69, 2005
    © Springer-Verlag Berling Heidelberg 2005
    Download page
  • Fuzzy Mining: Adaptive Process Simplification Based on Multi-perspective Metrics
    C.W. Günther and W.M.P. van der Aalst
    In G. Alonso, P. Dadam, and M. Rosemann, editors, International Conference on Business Process Management (BPM 2007), volume 4714 of Lecture Notes in Computer Science, pages 328-343. Springer-Verlag, Berlin, 2007
    Download page
  • Rediscovering Workflow Models from Event-Based Data using Little Thumb
    A.J.M.M. Weijters and W.M.P. van der Aalst
    Integral Computer-Aided Engineering, 10(2):151-162, 2003
    Download page
  • Process Mining with the HeuristicsMiner Algorithm
    A.J.M.M. Weijters, W.M.P. van der Aalst and A.K. Alves de Medeiros
    Beta Research paper 166, 2006
    Download page
  • Understanding Spaghetti Models with Sequence Clustering for ProM
    G.M. Veiga and D.R. Ferreira
    International Workshop on Business Process Intelligence, 2009
    Download page

Performance Analysis

Performance Analysis Plugins Documentation

  • Performance Analysis of Business Processes Through Process Mining
    Peter Hornix
    Master's Thesis. Technische Universiteit Eindhoven, Eindhoven, The Netherlands, 2007.
    Download page
  • Process Mining: Fuzzy Clustering and Performance Visualization
    B.F. van Dongen and A. Adriansyah
    5th Workshop on Business Process Intelligence (BPI 09), 2009.
    Download page
  • Supporting Process Mining by Showing Events at a Glance
    M. Song and W.M.P. van der Aalst
    In K. Chari, A. Kumar editors, Seventeenth Annual Workshop on Information Technologies and Systems (WITS'07), pp.139–145, Montreal, Canada, December 8-9, 2007
    Download page

Organizational Analysis

Organizational Analysis Plugins Documentation

  • Discovering Social Networks from Event Logs
    W.M.P. van der Aalst and H.A. Reijers and M. Song
    Computer Supported Cooperative Work, volume 14, number 6, pages 549-593, 2005
    Download page
  • Towards Comprehensive Support for Organizational Mining
    M. Song and W.M.P. van der Aalst
    Decision Support Systems, Volume 46, Number 1, Pages 300-307, Dec. 2008
    Download page

Case Studies

  • Process Mining Applied to the Test Process of Wafer Steppers in ASML
    A. Rozinat, I.S.M. de Jong, C.W. Günther, and W.M.P. van der Aalst
    IEEE Transactions on Systems, Man, and Cybernetics—Part C: Applications and Reviews, Vol. 39, No. 4, Pages 474–479, 2009
    Download page
  • Application of Process Mining in Healthcare – A Case Study in a Dutch Hospital
    R.S. Mans, M.H. Schonenberg, M. Song, W.M.P. van der Aalst and P.J.M. Bakker
    A. Fred, J. Filipe, and H. Gamboa (Eds.): BIOSTEC 2008, CCIS 25, pp. 425–438, 2008
    Download page
  • Extracting user profiles with Process Mining at Philips Medical Systems
    K. van Uden
    Master's Thesis. Technische Universiteit Eindhoven, Eindhoven, The Netherlands, 2008.
    Download page

Tool Support

Examination

The exam consists of an individual assignment, where each student has to apply the theory on real-life logs. For this purpose, we use an (anonimized) logs from Dutch municipalities.

Some of the logs will be presented with a specific question, whereas other logs are given for a more general analysis.

At the end of the course, students are expected to present their case to the other students, after which a grade is determined. During these presentations, all students are expected to be present, but also all industry-lectures will be there to assess the results.