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Hello,
1) We are working with the data and try to build the "ideal process" in Celonis. Is it a right direction? In the task description there is no information that some activities could be repeated several times (like "editing" for example).
2) Also I was thinking to use the timer event during modeling the process (for example, if the payment process takes longer than one year, this process is not ideal). But I'm not sure is it possible in Celonis Conformance modeling part and with our data set.
Thank you in advance!
Olga
Comments
We are pretty aware what the ideal process should look like. However, if you can assess differences from that ideal process via conformance checking and use this analysis to answer the business questions, that would be very interesting. For instance, if certain deviations from the ideal process would result in an unusual number of objections or changes by the department, that would be a very useful insight.
I'm sorry I can't tell you if such a kind of analysis is possible in Celonis, as I don't have much experience with this tool.