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1) We are working with the data and try to build the "ideal process" in Celonis. Is it a right direction? In the task description there is no information that some activities could be repeated several times (like "editing" for example).
2) Also I was thinking to use the timer event during modeling the process (for example, if the payment process takes longer than one year, this process is not ideal). But I'm not sure is it possible in Celonis Conformance modeling part and with our data set.
Thank you in advance!