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Is payment late?

lizapovalyaevalizapovalyaeva Posts: 15
edited April 2018 in - BPI Challenge 2018
Hi!

I correctly understood that the company want to minimise any reopens in first question (undesired outcome 2)?

Liza.

Post edited by lizapovalyaeva on

Comments

  • fborchertfborchert Posts: 27
    You are right, reopening a case is undesired. You can detect reopening by the existence of a subprocess "Change" or "Objection". Some other activities may appear in the log after closing a case (payment), but they are usually the result of batch processes relating to updating other documents that do not result in additional manual work.
  • Thanks!
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