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Hi! I have a doubt about the meaning of " Office_U " and " Office_W ". I would like to understand what it means that, for one CUSTOMER_ID, the value is the same identical for both and what it means that take on different values.
"Taken" --> "Tasks"
"Berichten" --> "Messages"
"Werkmap" --> "Work folder"
Consider this, lightly, as a workflow system. The "taken" or "tasks" are the things that people need to do, e.g. workitems. The messages are some sort of e-mail system between the clients and the company.
Hope this helps?
Questions, in this dataset, are related to customer contacts received through the Call Center. Questions are answered by Call Center employees or by a backoffice employee if necessary. How a question is handled is not part of the dataset.
The main difference between a message and a question is the channel through which UWV receives the request (Werkmap vs. Call Center) and how the request is handled.