Woodrow (Woody) H. Sears The Front Line Guide to Thinking Clearly. HRD Press, 2007. ISBN 0-87425-938-X Chapter 1 The Lesson from the Other Side of the Fence A man drives past an institution for mentally-disturbed patients when his right front tire goes flat. He pulls to the side of the road, jacks up the car, removes the wheel cover, loosens the four lug nuts, puts them in the wheel cover, and proceeds to remove the tire. As he does so, he bumps the wheel cover and all four lug nuts spill out and roll through a grate and into the sewer. Cursing his clumsiness, he exclaims aloud, "What am I going to do?" Behind him, a voice says, "Why don't you take one lug nut from each of the other three wheels and use them for the spare tire until you can get to a service station?" He looks around and notices a man in institutional pajamas. "But how is it you can be so helpful, when you're in there and I'm out here?" "I'm in here because I'm crazy, not because I'm stupid." p. 20 There's always a reason. p. 51 Behavior that is rewarded is repeated. p. 52 Habits are a choice. p. 77 Everything's the way it is because that's the way someone wants it to be. p. 80 What gets inspected gets fixed, and stays fixed. p. 82 The manager's responsibility is to make sure timely and effective decisions are made -- not to make those decisions alone. p. 87 It's a rare decision that can't be made more surely with input from concerned and knowledgeable individuals.